Frequently Asked Questions
Everything you need to know about your PCH shopping experience.
How do I check the status of my order?
You can easily track your order by visiting our 'Order Status' page and entering your order number and zip code. You will also receive a confirmation email with tracking details once your item has shipped.
What is your return policy?
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 60 days of receipt for a full refund or exchange, no questions asked.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, many of our products offer the option to 'Buy Now, Pay Later' with interest-free installments.
How long does shipping usually take?
Standard shipping typically takes 7 to 10 business days. Please note that some items may ship separately to ensure they arrive as quickly as possible.
Are your products covered by a warranty?
Yes, many of our electronics and household appliances come with a manufacturer's warranty. Specific warranty information can be found on the product detail page or inside the product packaging.
Does making a purchase increase my chances of winning a sweepstakes?
No. At Publishers Clearing House, the winning is always free. A purchase will never improve your chances of winning a sweepstakes prize.